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Frequently Asked Questions
Shipping
CIF (Delivery at Destination): Orders are sent to the customer’s company gateway or final destination by the “Delivery at Destination” method.
FOB (Delivery at Port): Customers can pick up the product from our port and take the responsibility for shipping to the final destination by themselves
Once the order is confirmed, shipping usually takes between 5 and 7 business days, although this time may change according to the customer’s location.
We strive to provide shipping services to most countries. If there are any specific restrictions, the customer will be notified via email or phone call.
Once your order has been shipped, you will be sent a tracking code via email. With this code, you can track the status of your order online.
The shipping time usually takes between 5 and 7 business days and varies depending on the destination country.
Payment
We accept a variety of payment methods, including major credit and debit cards such as MasterCard, Visa, American Express, and other popular card options.
Payments are flexible. You can pay 20% of the amount in advance or through a letter of credit (LC).
Orders & Returns
You can easily place your order by visiting our website and selecting the products you want.
Yes, you can contact support and request a change or cancellation if the order has not been shipped yet.
If you are not satisfied with the received product and its quality is not in accordance with the announced standards, you can return it in full within 3 days receiving the products.
If the products are returned due to non-conformity to the promised qualities, the return fee will be covered by the company.
Yes, once the order is shipped, the tracking code will be sent to your email so that you can follow the delivery route.
If the wrong product is shipped or quality defects, you can request a product exchange.
If the products are returned due to quality mismatch, the return fee will be covered by the company. Otherwise, the cost is borne by the customer.
Moneyback Terms
After receiving and reviewing the returned products, the refund will be credited to the customer’s account within 3 to 7 business days.
Once the refund process is complete, an email will be sent to inform the customer.
Questions about products and quality
Yes, all our products are sourced from Afghan farmers and have the highest quality and standards.
Yes, some products have international quality and health certificates.
We offer a variety of dried fruits, including almonds, pistachios, dried apricots, raisins, and walnuts.
Yes, all products are packaged without additives and while maintaining natural flavor and quality.
Our saffron is sourced from Afghan farms and is of pure and high quality.
Please contact the support team immediately to check the problem and the product to be exchanged or returned.